Unified communications

Is There A Difference Between VoIP and Unified Communications (UC)?

Jun 13, 2018 | VoIP and UC

Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies.  Voice over IP (VoIP) is a platform or service to make and receive calls over the internet.  VoIP technology can be incorporated into a PBX system so the phone system...

3 Dangerous Myths Surrounding Business Communications

Apr 24, 2017 | Blog

Whether a business is large or small, communications can frequently get jumbled.  It’s hard to make sure all is going according to plan when the plan isn’t clear in the first place.  And, because all businesses need to practice the art of great...

Contact Center Functions for Businesses

Oct 12, 2016 | Blog

Omni-channel Contact Center functions with 3CX can be managed virtually anywhere, using a mobile device or computer. With the 3CX client and built-in softphone installed on a smartphone, tablet, PC or Mac computer, your contact center agents and supervisors can handle...

Solve Your Quality Report Issues With Call Recording

Aug 18, 2016 | Blog

Do you get complaints from customers about the quality of your calls?  You probably haven’t found a good way to address this.  Providing guidelines can only do so much.  So, how can you assure your customers that they’ll have the best call experiences with...

The Benefits of UCaaS (Unified Communications as a Service)

May 13, 2016 | Blog

Understanding technology and how the cloud manifests itself into business operations and communications can be difficult for many people. If you don’t understand the full meaning of certain buzzwords like Unified Communications (UC), cloud UC, or UCaaS then you...