cloud phone system

When Business SMS & A.I. Technology Collide

Jul 12, 2018 | Blog

If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already...

What is Disaster Recovery?

Jun 1, 2017 | Blog

Disaster Recovery allows businesses to continue to receive incoming phone calls in the event of a disaster, such as a power outage or PBX system failure.   The Disaster Recovery feature is pre-programmed during installation so it automatically activates when it...

Is Your IP Phone System Vulnerable to Attack?

Nov 25, 2016 | Blog, Cloud, VOIP

With the growing popularity of Voice-over-IP, phone hacking continues to evolve, costing businesses billions of dollars annually in lost productivity and higher phone bills. That’s because Internet technologies, including premises and cloud voice systems, suffer...

Solve Your Quality Report Issues With Call Recording

Aug 18, 2016 | Blog

Do you get complaints from customers about the quality of your calls?  You probably haven’t found a good way to address this.  Providing guidelines can only do so much.  So, how can you assure your customers that they’ll have the best call experiences with...

What You Need to Know About Cloud Services

Aug 4, 2016 | Blog

Cloud services are on the rise in terms of popularity and usefulness.  As time moves forward, their abilities and features grow, and the companies who use them require an increasing number of services.  You’re going to fall behind if you don’t have a cloud...