Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...
10 Reasons to Consider a Cloud-based Phone Solution by David Case Would you rewire the electrical system in your house? Install a new engine in your car? Cut down a dying old oak tree and bulldoze up the roots? Probably not, unless you happened to like doing jobs that...
10 Reasons to Switch to VoIP EVEN IF YOU LOVE YOUR LEGACY BUSINESS PHONE SYSTEM, HERE’S WHAT YOU’RE MISSING. Your website, social media and e-commerce presence are important contact channels, but many customers are still more likely to call or text...
