IVR

IVR System

Inbound/Outbound Interactive Voice Response System

Inbound Outbound IVR for Businesses

ACC Telecom’s cloud-based Interactive Voice Response (IVR) routes calls by deploying voice recognition and touch tones without additional hardware or infrastructure and is compatible with most PBX systems.  Deployed as a standalone solution or with our Contact Center software, businesses that utilize IVR systems reduce operational costs by automating interactions such as appointment reminders, shipping status, and prescription refills.

Callers choose their selection either by touchtone or via voice recognition which prompts the IVR to route their choice to the appropriate extension, department or self-service option.  IVR technology gathers and validates caller input, which automatically triggers responses, alerts supervisors of high call volume, and provides many creative, custom application opportunities.

 

IVR Capabilities

checkmark icon24/7 Customer Self-Service Options

checkmark iconPre-account Verification

checkmark iconAdvanced Call Flow Routing

checkmark iconBroadcasting via Voice & Text Messaging

checkmark iconCRM/PBX API Integration

checkmark iconSurveys

checkmark iconOutbound Dialers

checkmark iconText to Speech (TTS)

We’ll work directly with you to create custom Interactive Voice Response applications such as shipping status, survey’s, prescription refills, mass notifications (SMS text message and/or voice calls), payments, account balances, order updates and so much more.  IVR solutions are mostly used in organizations that have callers requesting data that computers can easily retrieve. 

Movie theaters, healthcare facilities, financial institutes, government agencies, and insurance companies are just a few of the many organizations that use this system to often give callers 24-7 access to data.  Contact Centers and Call Centers frequently use the system for customer account screen-pops and efficient department routing.  Contact ACC Telecom today for your complimentary IVR consultation.

How Industries Use IVR Services Today

Picture depicting Interactive Voice Response system for businesses in Maryland, Washington DC and Northern VA. An IVR offers customers self serve options like payments, prescription refills, survey's and so much more. ACC Telecom's IVR solutions will help your company lower operating costs.
Examples of how companies use IVR systems

IVR Architecture Diagram

IVR Architecture Diagram

 

ACC Telecom IVR technology is 100% cloud based and runs on two geo-redundant servers.  Our IVR system integrates seamlessly with our cloud based Call Center or Contact Center software and is available for (but not

limited to) ACC Nexus Cloud PBX and 3CX phone systems. Our IVR software can also integrate with most CRM systems and IP phone systems, so please contact us to verify your phone system is compatible.  

Learn More

Since 1979, ACC Telecom is committed to offering innovative business phone system solutions and applications.  Our cloud-based IVR solution follows suit and pairs well with our cloud-based Contact Center software.  Contact us for more information on installing an Interactive Voice Response phone system or standalone application for your Maryland, Washington DC or Northern VA business or organization.

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