Aug 31, 2017 | Call Center
Is your small business running at peak efficiency? Pursuing practicality and affordability can help get you there. Fortunately, call center software is both practical and affordable. Industry experts recommend that every business – no matter their size –...
Feb 13, 2017 | Blog, Call Center, Contact Center
There are basic rules regarding customer service that everyone is expected to follow. Be kind and polite, speak clearly, and so forth. But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...
Dec 7, 2016 | Blog, Call Center
Are you finding that your call center / contact center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you...
Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
Nov 17, 2016 | Blog, Call Center, Headsets
It sounds like a no-brainer: you should be looking for the headset with the best sound quality you can find. But sound quality is influenced by many different factors, and it’s more than just a luxury. Superior sound is absolutely necessary to your business,...
