A call center is a customer service office designed to handle a large volume of telephone calls. Could your call center benefit from increased convenience and efficiency? At ACC Telecom, our call center software with Automatic Call Distribution (ACD) is incredibly...
We are all familiar with the concept of voicemails, at the very least in our personal lives. There is a good chance you have also encountered some kind of business voice messaging or call forwarding service when trying to contact a large company. Now, it is possible...
At ACC Telecom, we offer conference room solutions to ensure that your business makes the right first impression regardless of location. Real-time video conferencing and web collaboration offer businesses an efficient and cost effective way to communicate, share...
Call recording software can improve and transform the way you do business, regardless of the size of your company. Call recording ensures quality assurance and compliance on every call. With the introduction of cloud based phone systems and VoIP, call recording is now...
If your business relies on telecommunication, hands-free communication is an essential component to success. If your employees can speak to their clients on a headset, that gives them the opportunity to utilize their hands to log important work. This will increase...
Does an impending blizzard or other extreme weather scenarios have you wondering how you will be able to do your work? Inclement weather often prevents business professionals from being able to physically commute to and from work. But what if you didn’t have to...
