Voice over IP is a real-time application that runs over your IP data networks. To ensure conversations are loud and clear requires having enough bandwidth available and properly setting up the switches, routers, and firewall. If any of these are ignored, users at...
The need for a faster network is rising, each and every day. While your business may have been able to get away with your slower bandwidth just a few years ago, you’re probably already in need for a faster one. There are several reasons for this, all of which...
It may seem like faxing is a thing of the past; bulky faxing machines are seldom seen in offices these days, and it appears as though they are rarely used. Emails have taken over–but what if you could combine the two technologies? That’s where Virtual...
The IT industry has been using copper wire for network cabling for decades, now. There are some advantages, in that copper wire is cheap and exists in a lot of buildings with pre-made network connections. But that’s about where the advantages end. Fiber optic...
Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with...
All telecom companies experience peak hours. These hours, also called the busy-hour call attempts (BHCA), are defined as 60-minute periods which see more calls than any other hour during a 24-hour period. Depending on what your company does, these peak hours can...
