Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
Nov 25, 2016 | Blog, Cloud, VOIP
With the growing popularity of Voice-over-IP, phone hacking continues to evolve, costing businesses billions of dollars annually in lost productivity and higher phone bills. That’s because Internet technologies, including premises and cloud voice systems, suffer...
Nov 17, 2016 | Blog, Call Center, Headsets
It sounds like a no-brainer: you should be looking for the headset with the best sound quality you can find. But sound quality is influenced by many different factors, and it’s more than just a luxury. Superior sound is absolutely necessary to your business,...
Oct 28, 2016 | Blog, Business, Network Security
Network security may seem like a vague concept to many people. It covers a broad range of problems, and your business may be plagued with many of them. Unfortunately, the dangers of the internet reach far and wide–it’s not difficult for those with ill...
