Blog

Find Out if Your Telecom Service is Meeting Customer Expectations

Feb 13, 2017 | Blog, Call Center, Contact Center

There are basic rules regarding customer service that everyone is expected to follow.  Be kind and polite, speak clearly, and so forth.  But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...

How to Prevent Poor Business Communication Through Technology

Feb 6, 2017 | Blog, Conference Room Solutions

Communication can be one of the biggest issues when it comes to running a business.  One misunderstanding can ruin an entire transaction; and avoiding this kind of issue can be a hassle.  You may think that meeting face-to-face is the only way to fully understand a...

Why is Mobility an Important Aspect of Your Business Model?

Feb 3, 2017 | Blog, Mobility

Is your retention rate much lower than you would like?  Employee satisfaction is a big reason why this might be happening; unhappy employees means a less productive day, which leads to less morale, which leads to resignation.  It’s important to keep up with the...

Is your Wireless Network up to Speed? ACC puts your Business in the Fast Lane!

Jan 27, 2017 | Blog

Impact of Poor Performance The consequences of a poorly performing wireless network can add up fast!  Delays and Quality of Service problems may frustrate users by– Real time apps can bog down and waste time Your network might not be available when you need it...

5 Tips For Increasing Your Business Cyber Security

Jan 26, 2017 | Blog

Cyber security is one of the most important aspects of running a business that relies on the internet.  If your main business model focuses on technology, chances are, you’re dealing with cybersecurity issues.  It’s a big problem–viruses and malware...

Cisco Improves Digital Training and Certification Requirements

Jan 16, 2017 | Blog, News

On Tuesday, CISCO announced they would be making significant changes to their certification tracks and training programs for employees.  The intent of these changes is to keep their practitioners knowledgeable about the industry as it constantly evolves.  CISCO plans...