Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount...
If you have been reluctant to switch to cloud phone systems for your small business, now may be the time do so. This upgrade is especially true if you’ve been unhappy with your previous business phone system architecture. Thus, one question remains: what should...
What is Call Hacking? Call Hacking refers to criminals that hack into office telephone systems to utilize the company’s phone lines in order to place unauthorized international calls. Once the criminals have access to the hacked mailbox, they use a...
When your small business is in need of updating your phone system and phone service it is important to consider all of your PBX system and business phone service options. One way to ensure call quality is to upgrade to a cloud phone system and SIP phone service that...
Who answers your phone calls? Whenever your business receives a call, there may not always be a real employee available to respond. Luckily, you can program an auto-attendant to greet customers who need to ask an urgent question or have suggestions and comments. Here...
You may have heard of PBX Hacking or Call Hacking. This terminology refers to a third party gaining access to your phone lines and placing hundreds if not thousands of international calls all at the expensive of your business. Contrary to popular belief, VoIP phone...
