How to Use Business SMS for Customer Service and Support

Endless prompts, long hold times, department transfers and multiple explanations leave customers frustrated, angry, and (gasp!) ready to contact the competition.  In our digital age, customers expect fast, easy support and customer service. The tired model of calling...

What Common Business Practice Will Horrify Kids Someday?

What Common Business Practice Will Horrify Our Kids Someday? Answer:  The Office. Work will be where we want. Originally written by Jon Acuff   Remember when we had to work in offices? “We can’t let our employees work from home, or they won’t...
How to Avoid PBX Hacking/Fraud

How to Avoid PBX Hacking/Fraud

PBX stands for Private Branch Exchange, which refers to a private telephone network used within a company. Users of PBX phone systems share a wide array of outside lines to make external phone calls, usually involving a third party for international calls. PBX...

Toshiba Phone Systems ‘End of Add-on Sales’ Announcement

On March 21, 2017, Toshiba Telecommunications Division announced that it would “wind-down the Telecommunications Division starting immediately.”  Toshiba dealers across the nation were stunned (to say the least) since the Telephone System Division has...

Top 10 Reasons Why 3CX Should Be Your Next Phone System

3CX is the perfect remote teleworking solution.  Read below to find out more. The 3CX phone system is hands down the most competitive phone system in the world–and other manufacturers are scrambling to keep up.  3CX raised the bar once again by lowering prices...

Q&A: Business SMS Text Messaging

Business SMS Text Messaging “Change is inevitable. Except from a vending machine.” –Robert C. Gallagher   It’s time to consider a change to your communications by implementing a Business SMS Text Messaging solution.  Allowing customers to...
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