When an emergency strikes, every second counts. Whether it’s a fire in a hospital or a threatening situation at a school, first responders need to have the right information at the right time to act quickly. Unfortunately, in many cases, responders arrive on the scene...
Top 5 Benefits of Implementing SMS Text Messaging as a Customer Support Channel As technology evolves, our methods of communicating with clients should evolve too. Phone calls, email, and even web chat services are still appropriate and useful, but no other...
What is AI Voice? AI voice, or artificial intelligence voice, uses machine learning algorithms and natural language processing to create a two-way audio dialogue. AI voices can be customized to have a specific tone, gender, age, language, and accent, and can easily...
There’s no denying the impact that cloud-based phone systems have had in recent years. When companies are looking to upgrade their existing phones to Voice over Internet Protocol (VoIP), they typically are faced with the choice between 3CX and FreePBX. To the...
5 Easy Ways to Protect Your Business from Cybercrime October is Cybersecurity Awareness Month. Cybersecurity Awareness Month was launched in 2004 by the U.S. Department of Homeland Security and the National Cybersecurity Alliance to raise awareness about the...
Regarding business communications, 3CX has been ahead of the pack for years. Not only have they been pushing the envelope with feature availability for the various license levels, but they haven’t held back and given the powerful system away for free. 3CX phone system...
