Advanced call forwarding is also known as call hunting. With advanced call forwarding enabled, you can always stay in touch with your customers, clients, and remote workers anywhere at any time. Below you’ll find four reasons to consider establishing advanced call forwarding for your small business.
Industry Standard
The telecom industry has transformed over the last forty years. Technology that once seemed impossible or impractical in the 1980s or 1990s is now commonplace. One of these changes has seen the rise of VoIP technology and spread of advanced call forwarding. When you have a virtual phone system in place, you’ll be taking advantage that has become an industry standard, and it provides a way for smaller businesses to compete against larger firms. Even if you have ten phones in your home office, you can set up at least thirty numbers as each phone can be linked to more than one line. This setup should, in theory, improve your enterprise mobility as well.
Mobility for Your Enterprise
Enterprise PBX mobility allows you to answer and transfer business phone calls on your personal cell phone anywhere at any time. Your business phone system’s dedicated mobile app hides personal cell numbers so only your direct dial or the business’s primary phone number is displayed. Additional capabilities of your phone system’s mobile app include extension dialing, checking voicemails, setting your presence status, video calling, sending internal chat messages to your team, and external text messages to your clients.
Forward All Calls
Eventually, your small business will expand. Under ideal conditions, this means you will open other branches in other cities in your state or other cities across the country. For instance, your home office could be located in Washington DC, but you might have satellite offices in Northern Virginia, or in Western Maryland. With call forwarding in place, callers can be redirected from the main menu to a phone line in one of the other offices without needing to know that their call has been forwarded. When calls can reach you whenever and wherever you need them too, it makes it much easier to stay connected.
Stay Connected
Staying connected at all times is a tremendous way to improve your customer service and improve your reputation. However, by doing this, you might need to continue working late and remain available even after the typical workday has ended. Still, with outstanding features such as Auto-Attendants, voicemail greetings, voicemail to email & text, and ring groups/phone trees, you can be sure that you’ll never miss another important call.
Choose Call Forwarding Solutions from ACC Telecom
ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We boast over 45 years of experience in the telecommunications industry and pride ourselves on offering customers in Maryland, Washington DC, Northern Virginia, and beyond top-notch service and affordable prices. If you would like to get a quote or learn more about how we can help your business thrive, then give us a call at 410-995-0101 or visit us at acctelecom.com