Business SMS Text Messaging Solutions
Business text messaging has become just as prevalent as communicating via voice call, web chat, and email. Most business owners understand that business text messaging is a valuable tool that will enhance the customer engagement process and increase their bottom line.
However, many companies that are already using a business SMS service are not using it as a truly unified solution. Some companies use random 5-digit codes with canned responses- which consequently leads to the customer calling in for support.
ACC Telecom’s SMS services provide text messaging via your business phone numbers, not short codes. Companies can use the same phone numbers for messaging that they use for voice calling.
Messaging Engages Like No Other Communications Channel
We understand that in order for you to be competitive in the marketplace you need practical, simple, and cost-effective SMS solutions to meet your customer’s evolving communications needs.
As such, we offer SMS via our business phone systems and a standalone SMS platform for businesses that already have a communications system.
90% of leads would rather receive a text message than a phone call.
(FranchiseHelp)
90% of SMS messages are read within the first three minutes.
(CTIA.org)
75% of all millennials would rather communicate via text message.
Our Business SMS / MMS services can be activated on virtually any U.S. or Canadian phone number, DID, or toll-free number so you’ll maintain a unified, professional identity by using your existing phone numbers.
SMS / MMS activation has no effect on the voice services of the phone number, so it is completely transparent to your customers!
Business Text Messaging Services Available:
Text Messaging via Business Phone Systems
Starting at $5.50/month per user
ACC Telecom’s 3CX and CoreNexa business phone systems include the ability to send and receive SMS / MMS text messages via the system’s web clients and mobile apps.
SMS options include P2P (peer-to-peer), group messaging, and agent messaging queues with reporting.
Messaging bundles are available for multiple users on select systems. Contact ACC Telecom to learn more.
Advanced SMS Messaging Platform
CloudMessage provides your team with a comprehensive platform to send bulk messages, create SMS drip campaigns, share numbers, and integrate CRM systems including reservation systems, Hubspot, Pipedrive, Google chat, and more.
Standard Features
$14.99/month*
- SMS / MMS support
- Mobile App (iOS & Android)
- Number-sharing
- CRM integrations
- Canned Responses & Auto-replies
- Away Messages
- QR code generator
- Conversation History & Contacts
- Conversation retention (6 months)
Pro Features
$24.99/month*
- All Standard Plan features included
- Reminders
- Drip Campaigns
- Blast Messages
- Conversation retention (3 years)
*The CloudMessaging platform pricing is per user, per month, and does not include any additional costs associated with SMS services including 10DLC SMS compliancy, phone numbers, or SMS / MMS per message usage rates.
Omni-Channel Contact Center w/ SMS
Pricing upon request
Transform your voice-only call center into an omni-channel contact center powerhouse by incorporating business SMS texting, Facebook Messager, What’s APP, Automatic Call Distribution (ACD) SMS, ACD email, web chat, social media, CRM integration, CBIQ (Call-Back-in-Queue), and more.
SMS Questions & Answers
Q&A
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Why should I implement a SMS Text Messaging Solution for my business?
Texting offers a simpler, better customer experience for providing quick answers or updates such as payment confirmations, product availability, shipping alerts, and scheduling appointments. Data shows that more than half of consumers would prefer texting with customer support over other communication methods (eWeek).
What if my phone numbers are with a different carrier?
We can port (transfer) only the SMS portion of phone numbers without impacting your calling services or canceling service with your existing voice carrier. Any phone number, with the exception of wireless numbers, are eligible for this solution.
Does this service support MMS (picture & video) messaging?
Yes, MMS messaging is supported on inbound & outbound messages depending on the SMS solution you choose.
MMS messaging is widely used by service companies for quoting purposes. For example, a local landscaper has clients text pictures of their yards for service estimates– eliminating costly (and frustrating) travel time.
How do other businesses use Business SMS?
Businesses use our SMS services for appointment scheduling, customer service & support, pricing information/quotes, daily specials, hours of operation, shipping status, payment questions, and so much more. The possibilities are endless.
Can I receive text messages on my toll-free numbers too?
Yes, customers can text your toll-free numbers, main business phone numbers, and DIDs (direct dial phone numbers).
What is 10DLC/A2P SMS Compliancy?
To learn more about 10DLC, visit our frequently asked questions page here.
Toll-free numbers that send SMS messages are also required to register for compliancy. The registration form process is different so please review the FAQs here.
Contact Us Today
Implementing Business SMS / MMS services will increase efficiency, elevate customer satisfaction and enhance your competitive advantage. So what are you waiting for?
Contact ACC Telecom today for your complimentary business text messaging consultation. ACC is an authorized Business SMS provider and serves businesses throughout Maryland, Washington DC, and Northern Virginia and beyond. Contact us today to learn more about our business communications solutions.