In today’s busy business world, it is important that your office phone system is up to date to ensure maximum hassle-free communication. The better your communication system is, the more successful your business will be as a whole. Whether it is employee to employee communication or client relations, we want to make sure nobody slips through the cracks because of an outdated tool.

 

At ACC Telecom, we can customize a communications solution that gives your business the power to attract customers, increase productivity, save money, enhance your image and improve customer satisfaction overall. But how do you know if you’re in need for an upgrade?

When to Upgrade Your Office Phone System

 

 

No Access From Outside of the Office

 

This is especially important if some or all of your employees spend any time working from home or a remote location, or if you have several offices. If so, you need a seamless phone system that all employees can access regardless of location. This prevents employees from being forced to give customers their personal cell phone numbers, while being able to take an incoming call if they aren’t right at their desk. If a customer is forced to leave a message because you can’t be contacted during business hours effectively, this slows productivity down.  Cloud based phone systems are best for this ability. 

 

Incapable of Handling Call Volume

 

I think we all, as consumers, are familiar with the moaning and groaning eye-roll that accompanies being prompted with, “We’re sorry. We are experiencing higher call volumes than usual right now. Please remain on the line.”  A business on the rise to success should be prepared to handle an increase in both incoming and outgoing calls at any time. Upgrading your phone system can efficiently and economically fix this problem, which may result in a poor customer service rating if left unnoticed.  CoreNexa cloud hosted phone systems offer ‘burstable’ lines, so when peak call volume hits, the system will open up another line (up to 10) to accommodate additional callers.

 

Not Compatible with VoIP Telephony

 

Business Voice over Internet Protocol (VoIP) telephony is the industry’s leading choice for business communications. This cost efficient technology gives you the ability to make voice calls via an Internet connection and makes a major difference in terms of long-distance calls with clients that aren’t local. This serves as a professional and personal benefit. With ACC Telecom’s reliable Business VoIP / SIP Trunk options, you are provided with automatic disaster recovery! This means that in the event of a power outage or system failure, you will still never miss a call.

 

 

Call ACC Telecom Today

 

ACC Telecom is certain to be the right telecommunications company for businesses everywhere. They have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. They offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  They have been helping build the future of communications for business all across Maryland, DC, Northern VA, and nationwide with our VoIP solutions.

Please contact ACC Telecom to request service or a quote for a new office phone system.