What are Unified Communications (UC) Clients?

 

The unified communications industry was borne from the notion that collaboration had become unnecessarily ineffective and frustrating.  Employees had to access multiple applications, resources, hardware and systems to collaborate and communicate efficiently. Obviously this approach wasted time, energy and money and a complete overhaul was well overdue.  

The unified communications (UC) client was the telecom industry’s answer to combining chat, SMS, voice, video, file sharing, scheduling, user status, extension transfers, and more. UC Clients streamline all of your employees communications and collaborations tools into one easy-to-use software platform allowing your employees to communicate with flexibility- how, where, and when they want to.  By integrating all of the systems that they use to collaborate and communications, users stopped switching between multiple apps, devices, and screens. 

 

What is UCaaS?

Unified Communications as a Service (UCaaS) incorporates native web, desktop, and mobile UC Clients into business phone system technology to provide a full-fledge business communications system.  For a low monthly cost, cloud-based phone systems provide UC features for every user, but some systems, like CoreNexa and 3CX Hosted, go a step further and provide Admins with PBX management functionality from the UC clients itself- eliminating the need to access multiple portals.  Admin features that are available from the UC Client include managing Auto Attendants, call routing, greetings, button mapping, accessing reports, queues, call recordings, and more. 

 

List of most popular UC Client functionalities:

Audio & Video Calling

Meetings/Video Conferencing

Access Contacts 

Instant Messaging & Group Chat 

Voicemail- Audio & Text Transcription

Unified Interface

Screen Share

User Presence/Availability

SMS/MMS text messaging

Call history

 

 

UC Clients are typically an extension of your business phone system and can be downloaded as a pop-up screen on your desktop, downloaded as an app on your smartphone, or can be accessed directly from a web browser.  There is typically no difference between the three options and all modes will offer the same or similar functionality.

UC Clients will help your teams become more efficient, productive, and most importantly– successful. If you’d like more information on different UC client options, please view our business phone systems pages.  Two of the most popular UC Clients are CoreNexa and 3CX.  

 

ACC Telecom, a leader in the UC industry, provides cloud phone systems that offer integrated unified communications and UC clients.  ACC providers nationwide service and on-premise telecommunications support to businesses throughout Maryland, Washington DC, Northern Virginia and beyond. Contact us today to schedule your complimentary consultation and demo, or to learn more about our unified communications solutions and cloud phone systems.