3CX is the perfect remote teleworking solution. Read below to find out more.

The 3CX phone system is hands down the most competitive phone system in the world–and other manufacturers are scrambling to keep up.

3CX raised the bar once again by lowering prices and adding new, free features including:

Website plug-in for chat & talk capabilities
Corporate chat functions with file sharing
Video and web conferencing w/ audio dial-in
Transcribed voicemails

All 3CX users are always eligible for newly added features simple by upgrading their software to the latest version. Did we mention that software upgrades included for no extra cost?

It’s easy to see why 3CX is used all over the world by small businesses and enterprises alike including McDonald’s, Boeing, American Express, and Harley Davidson.

Interested in learning more? Check out our Top 10 Reasons why 3CX is the #1 Business Phone System in the world.

TOP 10 REASONS WHY 3CX SHOULD BE YOUR NEXT PHONE SYSTEM

(1) – Price

3CX is competitively priced with an annual licensing fee based on the number of simultaneous users. Pricing includes the business communications system software that can be placed in a cloud environment or onsite on an on-premise server, advanced features for all users, and unlimited users/extensions, no per-user costs, firmware and software updates, and 3CX maintenance. All pricing is transparent and listed online. View pricing models here.

(2) – Available On-premise or in the Cloud

The choice is yours! Since 3CX is software-based, you’ll decide where you want to house the 3CX– at your premise, in the cloud, or in a virtual server environment.
Want ACC to host the 3CX for you in the cloud? You got it!
Want to put the 3CX on a physical server in your office? Sure!
Want to host the 3CX yourself in your own virtual server environment? No problem!

Want 3CX to host your software in the cloud for you? Absolutely!

(3) – Mobile Apps for iOS, Android, & Windows

We’ve never come across a more stable, robust, and full-featured PBX mobile app in our 40+ years in the telecom industry. 3CX’s mobile application for iOS, Android & Windows provides all of the essential call management features while going above and beyond with access to call recordings, one-click to launch or schedule video, web and/or audio conferences, access call queues and wallboards, personalization, group chat with file sharing, presence, and so much more–all from your computer, smartphone, laptop, or tablet.

3CX PBX system Mobile Apps for iOS, Android, & Windows

3CX Mobile Apps for iOS, Android, & Windows

(4)- Live Web Chat Plug-in

Take your customer service to the next level with 3CX’s FREE Live Chat plug-in for your website. Simply download the complimentary WordPress plug-in or add code to your website to enable a live chat box with calling capabilities! Elevate your chat to a phone call without switching to the PSTN after chatting. Agents can answer chat right from their web client so there is no need to learn or use multiple systems. Live Chat & Talk was recently launched so expect more features to be added soon!

3CX Live Chat & Talk Website Plug-in– Included for No Extra Cost

(5)- Transcribed Call Recordings & Voicemails

Call recording is an essential feature for both quality assurance and compliance. Using OpenAI Whisper, call recordings can be transcribed for greater searchability. Users can store recordings on a remote NAS, Google Drive, or attach to their CRM system for easing phone system storage management.

3CX also offer transcribed voicemails so users can read or listen to their voicemail messages in their web client, desktop client, or mobile app.

(6)- Free Video & Web Conferencing with Audio Dial-in

There is no need to pay for expensive web meeting services. 3CX Meeting application provides advanced features such as video, chat, recording, screen sharing, whiteboard, polls, and more, and is included for no extra cost. Depending upon your plan, 3CX Meeting includes up to 250 participants.

3CX’s Meeting application was built using Google’s revolutionary WebRTC technology so there are no downloads or plug-ins needed. Simply click a link to access a meeting on your smartphone, tablet, laptop or desktop computer. 3CX Meeting includes video, collaboration tools such as whiteboards, chalkboards, polls, screensharing, presenter modes, and more.

Video conferencing web collaboration using 3CX software

(7)- Full Outlook 365 Integration

3CX now uses the latest Office API which means you can use it with any Office 365 subscription starting with the low-cost business essentials package. Users are synced automatically so if you add or delete users on 365, it will reflect that change with 3CX. Additionally, the Calendar Sync feature automatically changes the presence status of users based on their Outlook calendar.

(8)- CRM Integration

3CX offers seamless CRM integration with a variety of CRM systems including Salesforce, Zendesk, Zoho, Freshdesk, Microsoft, and more. 3CX CRM integration includes features such as automatic call logging & journaling, new contact creation, call pops, click-to-call and/or in-built dialers, voicemail ticket creation, call tags and categories based on queues, AI transcribed call recordings saved to the CRM, and so much more.

(9)- Contact Center

Deploy a state-of-the-art call center for a fraction of the cost with 3CX’s advanced Contact Center software. Features include skills-based routing, call recording, AI transcriptions, CRM integration, website plug-in for live chat & talk, live call management (listen live, whisper, barge), advanced call reporting, call-back-in queue (CBIQ), business SMS queues, and Facebook Messenger & WhatsApp integrations.

3CX Call center software wallboard screenshot Columbia, Maryland

3CX Call Center Wallboard

(10)- Inbuilt Security & Failover

As criminals become more sophisticated, so does 3CX security. 3CX’s new Global Protection System automatically populates your blacklist with known threat IDs discovered by other 3CX systems worldwide. All 3CX components and license modules are always updated with the latest version and Admins can lock down their management console by IP. All traffic including voice is encrypted and SSLs are automatically generated and managed by 3CX. 3CX has received an A+ rating from SSL lab. 3CX’s inbuilt failover offers automatic failover capabilities and automatic back-up and restore.

Interested in Learning More?

Interested in learning more about 3CX and how it can save your company hundreds to thousands of dollars each year? Contact ACC Telecom for your complimentary consultation, demo, and price quote.

ACC Telecom is an advanced certified, 3CX Titanium Partner based in Columbia, Maryland, USA. For over 40 years, ACC Telecom has provided business telecommunications solutions including digital and Hosted PBX, IP PBX systems and software, VoIP/SIP Trunking, IP surveillance cameras, cabling, overhead paging, mass notifications systems, Carrier services, and much more. ACC offers on-site service and support and provides a 100% customer satisfaction guarantee for all of our products and services.

Top 10 Reasons Why 3CX Should Be Your Next Phone System