With call recording, your employees also know that they’re being held to a higher standard. It encourages quality and care, so that when a complaint is issued, you can get to the root of the problem.
Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with your company? Call recording is an excellent way to do just that. It’s more than just quality assurance; it’s a training tool, and a way to comply with regulations. To find out what call recording is all about, read on.
Call Quality
Recording a call is the best way to find evidence on whether or not a call is actually of high quality. You can listen to the conversation and truly determine where things went wrong. But with call recording, your employees also know that they’re being held to a higher standard. It encourages quality and care, so that when a complaint is issued, you can get to the root of the problem. And you’ll be able to provide quality reviews, to let your employees know what they’re doing well and what they could be improving upon.
Incredible Features
When you work with ACC Telecom towards your call recording system, or as part of your Contact Center solution, you get added benefits that come at a very reasonable price. Not only will you be assuring quality, but you’ll also be open to a world of possibilities; encryption, filtered and searchable playback, protecting private information, annotating, sharing, and much more. These features are worth much more than just a simple record and playback system. If you’re looking for a way to make your calls reach the highest caliber, there’s no doubt you’ll want to be able to convert the calls to audio files so you can send them in emails. Our 3CX phone system even transcribes the recordings for you. If you need to discuss with someone about a specific call, no worries; you have the ability, with ease and simplicity. There’s even a graphical component, so you can actually see on a visual scale how employees are fairing.
Call ACC Telecom today for your call recording system!
We offer voice and data security services that are reliable, simple, and affordable. ACC Telecom is certain to be the right telecommunications company for businesses everywhere. We have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. We offer a wide range of business phone and video surveillance systems to meet the needs of any organization. We have been helping build the future of communications for business all across America with their cloud and VoIP communications and security solutions. Local, on-site installation and support is available throughout Maryland, Washington DC, and Northern VA.
Please contact ACC Telecom to request service or a quote for call recording services, or a full fledge business communications contact center phone system.