10DLC / A2P SMS Compliancy Overview

 

 

The Goal is to Stop Spam Messaging

Fueled by the nuisance surrounding excessive spam calls and emails, the wireless carrier industry and Mobile Network Operators (MNOs) have developed important compliancy guidelines for business-to-consumer SMS/MMS text messaging to help reduce unsolicited messages. 

Since business SMS is a highly desired communications method for consumers and businesses alike, the industry as a whole wants it to remain a channel that customers can trust– that’s free of spam, fraud, and unsolicited messages.  Nobody wants SMS to be the next spam outlet similar to what we’ve experienced with spam calls and emails in the past.

To help accomplish this goal, the cellular carriers have introduced a new set of standards and registration process for 10DLC numbers (“10-digit long code”- aka your local landline or VoIP phone numbers).

 

10DLC Registration

All businesses, including non-profits that send SMS / MMS text messages to communicate with clients, staff, vendors, prospect etc. must register, even if your organization is only sending a few messages a year.

The registration process is designed to support compliant businesses with higher messaging speeds, improved deliverability, and increased trust throughout the industry.

It is important that you register your business and number(s) in order to avoid potential 10DLC fines and future disruption of service.

 

10DLC Registration Tips

To avoid errors or rejections during the 10DLC registration process, we recommend reviewing our 10DLC Best Practices document.  One of the most important aspects of registration is to include a link to your Privacy Policy.  All businesses should have a clear Privacy Policy visible online for consumers to access.  

To learn more about 10DLC compliancy, please visit our 10DLC Frequently Asked Questions (FAQs) page.

 

Toll-free Messaging Registration

Companies sending SMS text messages from toll-free numbers are still required to register their business.  The process is slightly different from 10DLC, so please review our Toll-free Messaging Compliancy FAQs and click here to access the Toll-free Messaging Registration Form.

 

ACC Telecom is a 40+ year veteran in the telecommunications industry.  Contact us to learn more about new telecommunications regulations and 10DLC and toll-free messaging compliancy.  ACC Telecom is a certified VoIP and cloud phone system reseller with integrated SMS messaging.  Contact us today to learn more about our SMS-ready business communications solutions.