Blog

How SIP Trunking Can Benefit Your Business

Mar 2, 2016 | SIP Trunking

Are you interested in phone lines that utilize your Broadband connection? How about lowering the monthly phone bill for the phone system your business already owns? ACC Telecom is here to help you learn more about why SIP trunking is your solution for those concerns...

Advanced Capabilities of Call Center Software

Feb 22, 2016 | Blog

A call center is a customer service office designed to handle a large volume of telephone calls. Could your call center benefit from increased convenience and efficiency? At ACC Telecom, our call center software with Automatic Call Distribution (ACD) is incredibly...

The Benefits of Business Voice Messaging

Feb 18, 2016 | Blog

We are all familiar with the concept of voicemails, at the very least in our personal lives. There is a good chance you have also encountered some kind of business voice messaging or call forwarding service when trying to contact a large company. Now, it is possible...

The Advantages of Video Conferencing and Web Collaboration

Feb 9, 2016 | Blog

At ACC Telecom, we offer conference room solutions to ensure that your business makes the right first impression regardless of location. Real-time video conferencing and web collaboration offer businesses an efficient and cost effective way to communicate, share...

The Benefits of Call Recording Software

Feb 5, 2016 | Blog

Call recording software can improve and transform the way you do business, regardless of the size of your company. Call recording ensures quality assurance and compliance on every call. With the introduction of cloud based phone systems and VoIP, call recording is now...

How to Decide Which Business Headset is Right For You

Jan 29, 2016 | Blog

If your business relies on telecommunication, hands-free communication is an essential component to success. If your employees can speak to their clients on a headset, that gives them the opportunity to utilize their hands to log important work. This will increase...

Don’t Let Snow Keep You From Work: Business Mobility

Jan 21, 2016 | Blog

Does an impending blizzard or other extreme weather scenarios have you wondering how you will be able to do your work? Inclement weather often prevents business professionals from being able to physically commute to and from work. But what if you didn’t have to...

The Common Business Practice That Will Horrify Our Kids

Jan 18, 2016 | Blog, Cloud, Phone Systems

What common business practice will horrify our kids someday?   Answer:   THE OFFICE. Work will be where we want.     Remember when we had to work in offices?   “We can’t let our employees work from home, or they won’t work...

Why to Avoid Large Carriers for Business Telecommunications

Jan 12, 2016 | Blog, Phone Systems

When it comes time to invest in phone services for your home or business, the majority of the media will have you believe that large carriers like Verizon and Comcast are the only way to go. But the truth is, you have plenty of options for business telecommunications...

What is a Whisper Page Phone Feature?

Jan 8, 2016 | Blog, Phone Systems

Imagine this: You are on a call with a customer and could use a little guidance on how to handle the situation at hand. Or, your employee is on a call with a customer and you want to supervise the interaction or tell them something urgent. Instead of putting the...