Dec 13, 2016 | Blog, VOIP
VoIP has emerged as the communications technology of choice for most organizations. The features and cost savings are compelling and audio quality is typically indistinguishable from traditional, legacy phone systems. Good audio quality, however, starts with good...
Dec 7, 2016 | Blog, Call Center
Are you finding that your call center / contact center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you...
Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
Nov 25, 2016 | Blog, Cloud, VOIP
With the growing popularity of Voice-over-IP, phone hacking continues to evolve, costing businesses billions of dollars annually in lost productivity and higher phone bills. That’s because Internet technologies, including premises and cloud voice systems, suffer...
Nov 17, 2016 | Blog, Call Center, Headsets
It sounds like a no-brainer: you should be looking for the headset with the best sound quality you can find. But sound quality is influenced by many different factors, and it’s more than just a luxury. Superior sound is absolutely necessary to your business,...
Oct 28, 2016 | Blog, Business, Network Security
Network security may seem like a vague concept to many people. It covers a broad range of problems, and your business may be plagued with many of them. Unfortunately, the dangers of the internet reach far and wide–it’s not difficult for those with ill...
Oct 20, 2016 | Blog, Security Cameras, Surveillance
Security: you probably think you have a good handle on it. Even without IP cameras, you’re doing pretty well, and you haven’t been robbed yet…right? Well, the problem with security breaches is that they can happen to anyone, at any time. And even...
