Jan 16, 2017 | Blog, News
On Tuesday, CISCO announced they would be making significant changes to their certification tracks and training programs for employees. The intent of these changes is to keep their practitioners knowledgeable about the industry as it constantly evolves. CISCO plans...
Jan 13, 2017 | Blog, Business, Unified Communications
Pretty much everyone knows what a conference call is. They’ve existed for quite some time, now; and while many people are familiar with what the term means, they aren’t sure what it entails. Conference calls can only be simplified using the right...
Jan 6, 2017 | Blog, Business
2017 has arrived. For many businesses, this is the time to update practices and evaluate productivity. Call centers are no different; for the new year, it’s important to review your business and its ability to run successfully. There are many resolutions you...
Dec 22, 2016 | Blog, Network Security
In terms of low-voltage networking cables, you have quite a few options to choose from. Deciding which cable to use for your network depends on many factors, and it’s important to know the differences and similarities between the different types. Two of these...
Dec 16, 2016 | Blog, Cyber Security, Unified Communications
These days, network security is a huge part of what affects the success of your business. We talk a lot about network security–and for good reason. A simple and hard-to-stop malware attack could disable your entire operation, making it extremely difficult for...
Dec 13, 2016 | Blog, VOIP
VoIP has emerged as the communications technology of choice for most organizations. The features and cost savings are compelling and audio quality is typically indistinguishable from traditional, legacy phone systems. Good audio quality, however, starts with good...
Dec 7, 2016 | Blog, Call Center
Are you finding that your call center / contact center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you...
Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
