If you are looking to improve your small business’s ability to provide customer service this year, then you should consider the merits of call routing. We’ve discussed call routing before, but it could always use a second look. This system makes it easier...
Winter weather can cause all sorts of havoc with your business’s phone systems. If you haven’t considered switching to cloud phone systems before, 2018 might be the right time to do so. After all, cloud phone systems can ensure your company is easy to...
Any small business owner should do everything they can to please their customers and foster stronger relationships through prompt and excellent customer service. One way to begin achieving this goal is to upgrade your voice communications. By maximizing your customer...
As we discussed before, voicemail transcription is immensely beneficial. But did you know that transcription, also known as voice to text, can be useful in other ways as well? This technology has many applications that can save you time, money, and frustration....
When you own or operate a small business, you want to be sure you take advantage of as many technological innovations as you can. Unfortunately, as time has passed and technology has improved, a physical office space has become less prominent. Assistance comes in the...
Whether it is due to unpredictable weather, or high-profile hacking incidents, it seems like any business can fall victim to an unexpected disaster at almost any time. However, small business owners do have one primary defense against that catastrophic outcome: a...
You may have heard of PBX Hacking or Call Hacking. This terminology refers to a third party gaining access to your phone lines and placing hundreds if not thousands of international calls all at the expensive of your business. Contrary to popular belief, VoIP phone...
If you own or run a small business, you’ll hold many duties all at once. One of those responsibilities could be dealing with the office’s telecommunications needs. However, small and medium-sized businesses alike can greatly benefit from investing in the...
Softphone clients, also known as softphone apps, are tremendous ways of improving employee productivity. These programs yield another benefit: they also increase your small business’s customer service capabilities. But a major question remains: how can you...
The conference call is a critical element of collaborating with business partners, vendors, and sometimes, even customers. However, just like a face-to-face meeting or a normal phone call, there is a set of etiquette rules that should be followed. So, it’s vital...
