Jan 16, 2018 | Carrier Services
Is your Cloud Phone System Provider Geo-redundant? This is an important question when choosing your hosted phone system carrier. Essentially, geo-redundancy provides your small business with the ability to retain calling services in case of a carrier-provided...
Jan 11, 2018 | Call Routing
If you are looking to improve your small business’s ability to provide customer service this year, then you should consider the merits of call routing. We’ve discussed call routing before, but it could always use a second look. This system makes it easier...
Jan 5, 2018 | Phone Systems
Winter weather can cause all sorts of havoc with your business’s phone systems. If you haven’t considered switching to cloud phone systems before, this coming winter might be the right time to do so. After all, cloud phone systems can ensure your company...
Dec 20, 2017 | Voice Communications
Any small business owner should do everything they can to please their customers and foster stronger relationships through prompt and excellent customer service. One way to begin achieving this goal is to upgrade your voice communications. By maximizing your customer...
Dec 15, 2017 | Voicemail Transcription
As we discussed before, voicemail transcription is immensely beneficial. But did you know that transcription, also known as voice to text, can be useful in other ways as well? This technology has many applications that can save you time, money, and frustration....
Dec 6, 2017 | Voicemail Transcription
When you own or operate a small business, you want to be sure you take advantage of as many technological innovations as you can. Unfortunately, as time has passed and technology has improved, a physical office space has become less prominent. Assistance comes in the...
Nov 17, 2017 | PBX Systems
If you own or run a small business, you’ll hold many duties all at once. One of those responsibilities could be dealing with the office’s telecommunications needs. However, small and medium-sized businesses alike can greatly benefit from investing in the...
Nov 9, 2017 | Phone Services
Softphone clients, also known as softphone apps, are tremendous ways of improving employee productivity. These programs yield another benefit: they also increase your small business’s customer service capabilities. But a major question remains: how can you...
