Blog

How to Use Business SMS for Customer Service and Support

Sep 27, 2019 | Blog

Endless prompts, long hold times, department transfers and multiple explanations leave customers frustrated, angry, and (gasp!) ready to contact the competition.  In our digital age, customers expect fast, easy support and customer service. The tired model of calling...

What Common Business Practice Will Horrify Kids Someday?

May 29, 2019 | Blog

What Common Business Practice Will Horrify Our Kids Someday? Answer:  The Office. Work will be where we want. Originally written by Jon Acuff   Remember when we had to work in offices? “We can’t let our employees work from home, or they won’t...

How to Avoid PBX Hacking/Fraud

May 22, 2019 | Blog

PBX stands for Private Branch Exchange, which refers to a private telephone network used within a company. Users of PBX phone systems share a wide array of outside lines to make external phone calls, usually involving a third party for international calls. PBX...

Toshiba Phone Systems ‘End of Add-on Sales’ Announcement

Apr 26, 2019 | Blog

On March 21, 2017, Toshiba Telecommunications Division announced that it would “wind-down the Telecommunications Division starting immediately.”  Toshiba dealers across the nation were stunned (to say the least) since the Telephone System Division has...

Top 10 Reasons Why 3CX Should Be Your Next Phone System

Apr 24, 2019 | Blog

3CX is the perfect remote teleworking solution.  Read below to find out more. The 3CX phone system is hands down the most competitive phone system in the world–and other manufacturers are scrambling to keep up.  3CX raised the bar once again by lowering prices...

Q&A: Business SMS Text Messaging

Apr 11, 2019 | Blog, Business SMS

Business SMS Text Messaging “Change is inevitable. Except from a vending machine.” –Robert C. Gallagher   It’s time to consider a change to your communications by implementing a Business SMS Text Messaging solution.  Allowing customers to...

ACC Named as #1 Recommended Telecom Company in Columbia, MD

Apr 8, 2019 | Blog

ACC Telecom was recently named as ‘The Most Recommended Telecommunications Company in Columbia, MD.’ Thank you to everyone who provided their commendations and recommendations!  We appreciate your loyalty and will continue to earn your...

5 Tips for Safe Online Shopping this Holiday Season

Dec 10, 2018 | Blog, Cyber Security

Excited for the holidays?  So are cybercriminals.  With $123 billion in projected holiday sales alone, cybercriminals prey on their victim’s digital security mishaps this time of year.  In 2017, the FBI’s Internet Crime Complaint Center received over...

When Business SMS & A.I. Technology Collide

Jul 12, 2018 | Blog

If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already...

What Is UCaaS?

Jun 26, 2018 | Blog

When you are looking for a way to improve your business communications, then Unified Communications as a Service, also known as UCaaS, is one possible solution that can help improve your company’s efficiency, productivity and customer relationships.   What...