Blog

Q&A: Business SMS Text Messaging

Apr 11, 2019 | Blog, Business SMS

Business SMS Text Messaging “Change is inevitable. Except from a vending machine.” –Robert C. Gallagher   It’s time to consider a change to your communications by implementing a Business SMS Text Messaging solution.  Allowing customers to...

ACC Named as #1 Recommended Telecom Company in Columbia, MD

Apr 8, 2019 | Blog

ACC Telecom was recently named as ‘The Most Recommended Telecommunications Company in Columbia, MD.’ Thank you to everyone who provided their commendations and recommendations!  We appreciate your loyalty and will continue to earn your...

5 Tips for Safe Online Shopping this Holiday Season

Dec 10, 2018 | Blog, Cyber Security

Excited for the holidays?  So are cybercriminals.  With $123 billion in projected holiday sales alone, cybercriminals prey on their victim’s digital security mishaps this time of year.  In 2017, the FBI’s Internet Crime Complaint Center received over...

When Business SMS & A.I. Technology Collide

Jul 12, 2018 | Blog

If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already...

What Is UCaaS?

Jun 26, 2018 | Blog

When you are looking for a way to improve your business communications, then Unified Communications as a Service, also known as UCaaS, is one possible solution that can help improve your company’s efficiency, productivity and customer relationships.   What...

4 Ways that IP Phone Systems Can Enhance Your Business

Jun 22, 2018 | Blog

Many businesses will attest that their phone system is one of the most critical aspects of their organization. Unanswered calls or outdated communication features could cost your business a new customer or disappoint current clients.  Utilizing an IP phone system will...

Is There A Difference Between VoIP and Unified Communications (UC)?

Jun 13, 2018 | VoIP and UC

Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies.  Voice over IP (VoIP) is a platform or service to make and receive calls over the internet.  VoIP technology can be incorporated into a PBX system so the phone system...

3 Benefits of Advanced Call Routing

Jun 7, 2018 | Call Routing

Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call...

3 Methods for Increasing Productivity This Summer with Virtual Numbers

Jun 1, 2018 | Blog

Spending time away from the office will provide a refreshing break, but it should not negatively impact your ability to handle important business calls. Virtual numbers can help.   Advanced Call Forwarding One way to avoid missing a crucial call is to set up...

2 Ways to Reduce Noise in Your Call Center

May 23, 2018 | Blog

Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount...