Are you finding that your call center / contact center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you want to make sure there are as many lines open as possible. Customer satisfaction is everything, and without quality care or attention, your business won’t thrive. In order to handle the high volume of calls you may receive, read on for some helpful tips.
Interactive Voice Response (IVR)
A great way to handle a lot of calls at once is to invest in an interactive voice response, or an IVR. You may have encountered these when calling your bank, doctor, or a large company. It uses either voice recognition or dial tone recognition to direct customers to the proper agency. It also makes sure they are answered right away, as opposed to them hanging up after too many missed rings.
Automatic Call Distribution (ACD)
Specifically made for peak calling hours, automatic call distribution (ACD) is a great way for your call center to keep up with a high volume of calls. Instead of all calls going to a single source, customers can be sent out to various departments and agencies that will best work to meet their needs. If you’d like to learn more about ACD, click here.
Voice Mail
If your employees are simply too busy working with other customers, a voice mail system is a great and easy way to direct your customers to the right department where they can speak their concerns. There are plenty of incredible benefits that come with a voice mail system, such as call routing, audio to text, AI transcriptions, and message notifications. To learn more, click here.
Are you interested in any of these solutions for your call center? Call ACC Telecom today!
We offer voice and data security services that are reliable, simple, and affordable. ACC Telecom is certain to be the right telecommunications company for businesses everywhere. We have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. We offer a wide range of business phone and video surveillance systems to meet the needs of any organization.
They have been helping build the future of communications for business all across America with their cloud and VoIP communications and security solutions. Local, on-site installation and support is available throughout Maryland, Washington DC, and Northern VA. Please contact ACC Telecom to request service or a quote on a new business communications system.