Has your business ever dealt with a serious setback, such as a network security breach?  You may have experienced a stressful and overwhelming situation.  You know that your security being compromised can mean sensitive information being leaked, a virus infecting your network, a serious hit to your efficiency, and more.  Such a significant problem needs immediate attention–but don’t let your emotions run rampant.  Let us help you conduct damage control so you know what to do when you have a network security breach.

 

Have a Plan

 

Even if your security has already been compromised, you can create a plan for what to do after this happens.  Keeping yourself organized is what is going to keep your business running smoothly.  Make sure you have a record of phone numbers and emails should such information be inaccessible.  Employees must be immediately contacted and warned not to access the network remotely.  A serious security breach could include viral infection that could spread to their technology, as well.

 

Update Social Media

 

It’s important to have your social media active, alerting your customers to the issue at hand.  Security breaches can cause all sorts of damages, from spam emails to stolen credit card information.  It’s vital that you keep your followers feeling assured that you’ve got the situation under control.  You can also access social media on your personal network without having to risk any infection, so it’s a great way to spread the word.

 

Train Employees for Customer Service

 

There’s no doubt that during this sensitive time, customers will give negative feedback.  It’s imperative that your employees know exactly how to deal with this kind of communication.  Customer service is an important part of the telecommunications industry–in order for things to run smoothly, a security breach must be calmly explained, and a solution should be in place so the customer can feel assured.

 

ACC Telecom can help you prevent this disaster before it happens!

 

We offer voice and data security services that are reliable, simple, and affordable.  ACC Telecom is certain to be the right telecommunications company for businesses everywhere. We have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. We offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  

We have been helping build the future of communications for business all across America with our cloud and VoIP communications and security solutions.  Local, on-site installation and support is available throughout Maryland, Washington DC, and Northern VA.  Please contact ACC Telecom to request service or a quote.