Call recording software helps increase customer satisfaction!
Call recording software can improve and transform the way you do business, regardless of the size of your company. Call recording ensures quality assurance and compliance on every call. With the introduction of cloud based phone systems and VoIP, call recording is now a standard feature on almost all business communications systems. Let ACC Telecom review the benefits of call recording software for better business practices.
Monitor Call Quality for Customer Satisfaction
By utilizing call recording, you can improve customer satisfaction. With the ability to review recorded calls, you can ensure your clients are receiving professional service and identify problems and resolutions within the communication. This gives you the opportunity to praise your employees for quality service or appropriately train the ones who may not be meeting your expectations or are new to your team. Call recording is especially beneficial when it comes time to give your employees a performance review.
Verify Transactions and Reduce Errors
Call recording makes it simple to save information regarding transactions for review and verification. Since you can easily reference a saved call for important details like credit card information, price quotes, name spelling and more – you can reduce errors that may have been incorrectly recorded on paper and potentially misplaced.
Legal Compliance and Limited Liability
Call recording software allows you to encrypt and store all phone interactions, which assists in complying with legal regulations. Businesses, both small and large, are at risk of being faced with costly lawsuits based on policy communication, etc. For example, a customer can claim that you promised them a hefty reimbursement and didn’t deliver, or that you gave them approval for breaking a contract when you may not have. They might also claim that you never told them about certain fees and cancellation policies regarding your services, when in fact, you did. By analyzing the recording in question, you can limit your corporate liability and diffuse an accusation that you might have been in the wrong.
It is important to note that call recording policies vary state by state, so you will need to speak to a legal representative to learn your the call recording rules and regulations in your state of business. Many states require two-party acknowledgment which means both parties on the call (the caller and callee) need to be aware that the call is being recorded. As a best practice, most entities implement a message that states that the call may be recorded for quality assurance purposes for all incoming calls.
Call ACC Telecom Today
ACC Telecom is certain to be the right telecommunications company for businesses everywhere. They have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. They offer a wide range of business phone and video surveillance systems to meet the needs of any organization. They have been helping build the future of communications for business all across America with their cloud and VoIP communications and security solutions. Local, on-site installation and support is available throughout Maryland, Washington DC, and Northern VA.
Please contact ACC Telecom to request service or a quote for a new business phone system with call recording included.