Text Messaging Benefits for Customer Support
Top 5 Benefits of Implementing SMS Text Messaging as a Customer Support Channel As technology evolves, our methods of communicating with clients should evolve too. Phone calls, email, and even web chat services are still appropriate and useful, but no other...What is AI Voice?
What is AI Voice? AI voice, or artificial intelligence voice, uses machine learning algorithms and natural language processing to create a two-way audio dialogue. AI voices can be customized to have a specific tone, gender, age, language, and accent, and can easily...
The Foundation Schools Built a New Foundation of Communication with ACC Telecom
Introduction The Foundation Schools is a nonprofit special education school serving vulnerable students with mental health and academic challenges. Their curriculum adheres to Maryland College and Career-Ready Standard and is tailored to each student’s learning...
3CX vs FreePBX: Which Phone System is Right for Your Business?
There’s no denying the impact that cloud-based phone systems have had in recent years. When companies are looking to upgrade their existing phones to Voice over Internet Protocol (VoIP), they typically are faced with the choice between 3CX and FreePBX. To the...
From Disruption to Connection: The Story of St. John’s Episcopal Church & School
How a Communication Crisis Became an Opportunity for Better Connection and Support St. John’s Episcopal Church and School in Olney, Maryland, faced a significant challenge when their traditional phone systems broke down right before Christmas. This case study shares...Secure Our World
5 Easy Ways to Protect Your Business from Cybercrime October is Cybersecurity Awareness Month. Cybersecurity Awareness Month was launched in 2004 by the U.S. Department of Homeland Security and the National Cybersecurity Alliance to raise awareness about the...
Top 10 3CX Phone System Features
Regarding business communications, 3CX has been ahead of the pack for years. Not only have they been pushing the envelope with feature availability for the various license levels, but they haven’t held back and given the powerful system away for free. 3CX phone system...