ACC Telecom CoreNexa Contact Center software Baltimore, MD solution (and beyond) is an evolution of call center functionalities. Over time, organizations’ needs for customer engagement have increased in scope as customers’ options for communications have expanded to email, live chat, and SMS text messaging.

This demand spurred the evolution from call center to contact center. Our cloud based Contact Center management software is simplicity at its finest, offering the ability to integrate with existing PBX phone systems & CRM systems, so there is no need to overhaul your entire CRM and/or voice communications system.

Our cloud-based Contact Center software Baltimore, MD solution includes iOS and Android mobile functionality so supervisors have the same functionality on tablets as they do on computers. Supervisors and managers can roam the floor and monitor activity in real-time while they’re away from their desks.

We understand that no two businesses are alike, therefore we offer simplistic Call Center software to multimedia, advanced Contact Center software and everything in between. Contact us today to learn more about customizing a Call Center or Contact Center solution for your unique business.

Contact Center software technology does not have to be complex to be powerful. Our cloud-based contact center software offers voice, web chat, email, SMS text, CBIQ, CRM, AI, and more.

Omni channel contact center tools help reduce call center operation costs and hold times significantly while increasing customer satisfaction. Supervisors gain flexibility and increase efficiency by having the ability to manage reports, agents and queues, and omni-channel requests on mobile devices.

Call Recording

TTS (Text to Speech)

Text & Voice Broadcasting

Dialers (Outbound Call Control)

Workforce Management (WFM)

CRM/PBX Third-Party Integration

Customization/Professional Services

Additional Contact Center Resources