Additional competitive advantages include:

• Communications Experts since 1979
• A+ BBB rating
• Competitive pricing
• Advanced features
• Personalized assistance and free helpdesk support without lengthy Auto Attendant prompts or on hold times.
• Customized, professional installations
• On-site & Remote Technical Support

No, and yes, Cloud, Hosted, & Virtual phone systems share the same concept; however all Carriers offer different solutions and pricing models.  P.S.- We are confident ours is the best. =)

The industry coined the term ‘Hosted PBX’ since your VoIP provider “hosted” your phone system on your behalf in data centers.  Today, the terminology has shifted to ‘Cloud Phone System’ or ‘Virtual Phone System’ since all of your PBX features, applications, and calling services are located “in the cloud.”

Since VoIP calls are run over the public internet, cloud phone systems and VoIP phone service are reliant on network stability and quality bandwidth.   Performing a network assessment prior to installing a cloud phone system or SIP Trunking solution is the best way to avoid potential call quality issues.

Steps you can take to beef up your network to prepare for VoIP services:

• Run Cat5e or higher cables
• Choose a fiber-based Internet Provider if available and/or increase your bandwidth speeds (if applicable)
• Install a Firewall and verify all computers are free of viruses, malware & trojans
• Add a Quality of Service (QoS) router to prioritize voice traffic
• Add a Session Border Control (SBC) device for added security
• Separate voice and data
• Install a SD-WAN or MPLS solution (recommended for large companies)

For example, our Virtual PBX includes features like automatic failover and geo-redundancy, voicemail to email, voicemail to text transcription, and all calls have the ability to be automatically forwarded and routed to virtually any person, device or location. Plus, we can architect a redundant broadband solution with multiple seamless internet connections, cutting your costs.

Yes, our cloud phone system technology has additional protocols in place to protect your VoIP account from PBX Fraud with real-time monitoring & alerts. Additional safeguards include password-protected international calling and the ability to disable international calling completely.

According to some of our clients, one of the benefits of our cloud telephone system platform is that they never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with ‘cross-connects’ directly to the PSTN.  Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business.  Our carriers are chosen and maintain favor with us based on their reliability and costs.

Our dedicated RiPi3 hardware and software collect data securely to analyze simulated voice traffic over your data network to measure key attributes that affect VoIP call quality including TCP bi-directional, UDP calling tests, UDP capacity, concurrent, simulated phone calls, network stability, delay, jitter, packet loss, Carrier HOPS, PING, End Mapping, and Traceroutes.

Following the assessment, you will be presented with a report detailing the collected data with any suggestions to improve your network performance. A post-test assessment will also be performed following your VoIP installation.

Yes, our Cloud Phone System includes features most organizations could not afford with their existing phone system such as call recording, video & web conferencing, and main number business SMS capabilities.

You now have the ability to manage these great features via our easy to use web management portal, with no expertise needed. You’ll be able to access carrier-class scalability, and CRM/API integration such as Salesforce.com, Outlook, and many more, providing you with a unified solution for all of your communication needs.

Data shows that businesses can save between 30-75% when moving to VoIP services. Our Hosted (Cloud-based) Phone System does not require large upfront investments like traditional phone systems.

Switching to VoIP technology will reduce your operating costs upfront and over time by eliminating costs such as per-user licensing fees, on-going maintenance, software package, and simple Admin changes.  This means your expenses are actually reduced!

Our platform is continually updated to provide your business with new, enhanced capabilities and features- ensuring your business is always on the cutting edge of Virtual PBX technology!