ACC Telecom's Data Services

Data Networking Services

With the convergence of voice and data networks it becomes very important to have extensive knowledge of both. At ACC Telecom we have this knowledge and understanding of how to implement and maintain these converged networks.

This knowledge only comes with years of experience which we have and is passed on through the work that we do. We have implemented many LANs / WANs for our customers using the products we sell.

LAN/WAN Design

LAN/WAN Design and implementation while migrating your mission-critical Voice, CRM, Back Office and enterprise applications. ACC can provide access through our carrier partner relationships. Wireless LAN (WLAN) Surveys with turnkey Operations, Administration and Maintenance Support.

VoIP Convergence

Manage voice and data communications on your local area networks.Link multiple offices and users across your current or proposed WAN backbone investments using robust ACC-designed Voice over Internet Protocol (VoiP) technologies.

Network Assessment

ACC Telecom performs turn key assessments as one of our services. Our network engineers gather and assess invaluable information prior to your next investment. Critical metrics are scrutinized regarding operating conditions of your network elements, transmission and QoS levels for decision-making and preplanning of your quality ACC implementation.

Security/Redundancy

With today’s heightened awareness on corporate voice and data security vulnerabilities, ACC Telecom provides a wide suite of services for our clients. From firewall and VPN services to intrusion detect and reporting, ACC Telecom will build and support your disaster recovery and uptime requirements.

Managed Services

ACC Telecom has packages built for the budget centric small business that still wants ACC Telecom quality. ACC Telecom provides for two of the most critical IT functions which are managed security and critical backup of information. ACC Telecom then includes a set number of heavily discounted hours as part of each plan. While the hours may cover any technical topic, the consultation, documentation, design, maintenance and repair are reactive and will only be invoked upon request. The basic levels of service are shown in the business case section of this proposal, however ACC Telecom's managed services can expand to higher levels of hours upon request. All service levels include ACC Telecom Managed Services for up to 8 machines, 10G of backup space for a server and at least 2 hours of consulting. Managed Service hours are discounted based on the level of choice.

The Following Rules Apply:

1. Hours do not roll over to the following month and accumulate. If you do not use the time you lose the time.

2. Additional hours above the service levels below will be billed at the then current hourly rate.

3. A one year term is required.

4. ACC Telecom will be allowed to install necessary tools on machines to allow for remote support and assistance.

5. Technical consulting consists of technology consulting, server management, host support and management, maintenance tasts, hardware or software installations or any other request for service.

Level: Starter

Setup Cosst: $1000.00

MRC: $765.95

Time: 2 Hours

Discount rate for additional managed services hours: 10% up to 8 hours, full current rate for any hours over 8.

Level: Middle

Setup Cost: $1000.00

MRC: $925.95

Time: 4 Hours

Discount rate for additional hours: 25% up to 8 hours, full current rate for any hours over 8.

Level: High